Terms & Conditions
LWC (Luxury Watches) Services Limited
Effective Date: [Insert Date]
By engaging the services of LWC (Luxury Watches) Services Limited (“we”, “our”, “us”), you (“the customer”) agree to the following terms and conditions:
1. Scope of Service
We provide professional watch servicing, repairs, polishing, restoration, pressure testing, and related aftercare services. All work is carried out by qualified professionals in accordance with industry standards and with the utmost care for your timepiece.
2. Estimates & Pricing
All prices provided are base estimates only.
Any additional components required (e.g., replacement parts) will incur extra charges, which will be communicated and authorised in writing before proceeding.
We reserve the right to revise any estimate upon inspection of the watch.
3. Turnaround Times
Estimated turnaround times are provided as a guide and are subject to change based on parts availability and service complexity.
While we aim to meet or exceed timelines, delays may occur. Customers will be kept informed in such instances.
4. Collection & Delivery
We offer a fully insured, tracked, and signed-for collection and delivery service.
It is the customer's responsibility to ensure accurate address details and availability for delivery/collection.
Any failure to receive or dispatch the watch as arranged may result in additional charges.
5. Insurance & Liability
All watches in our care are insured from the moment of confirmed collection to the time of safe return.
We do not accept liability for loss or damage caused by third-party couriers not arranged or approved by us.
We are not liable for pre-existing faults, wear, or cosmetic imperfections unless part of the agreed service.
6. Warranties
Full services are covered by a 24-month warranty from the date of completion.
This warranty covers mechanical failure or malfunction under normal use.
The warranty is void in the event of:
Water damage due to mishandling or improper sealing
Impact, dropping, misuse, or tampering
Quickset date changes between 9 PM – 3 AM
Exposure to magnetic fields, extreme heat, or non-authorised repair attempts
7. Unclaimed Property
Watches not collected or confirmed for return within 6 months of completion may be subject to storage fees.
After 12 months, we reserve the right to dispose of or auction the item to recover costs, subject to reasonable attempts to contact the customer.
8. Customer Data & Privacy
Personal data is handled in accordance with UK GDPR and our Privacy Policy.
We retain service records and contact details solely for warranty, support, and regulatory purposes.
9. Cancellations
You may cancel your service prior to dispatch or arrival without charge.
If cancellation occurs after assessment or part procurement, a fee may apply to cover labour or non-returnable parts.
10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.
If you have any questions or would like to request clarification regarding these terms, please contact us at:
📧 info@lwc-services.com
📞 +44 (0) 1756 243 168
