Privacy policy
Privacy Policy
LWC (Luxury Watches) Services Limited
Effective Date: 12th June 2025
LWC (Luxury Watches) Services Limited is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.
This Privacy Policy outlines how we collect, use, store, and protect your personal data, and your rights under the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
LWC (Luxury Watches) Services Limited
Registered Office:
1 Stable Courtyard, Broughton Hall Estate
Skipton, North Yorkshire, BD23 3AE
📧 Email: info@lwc-services.com
📞 Phone: +44 (0) 1756 243 168
We are the data controller of any personal data you provide to us.
2. What Information We Collect
We may collect and process the following types of personal data:
Identity Data: Name, title, date of birth
Contact Data: Address, email, phone number
Watch Information: Brand, model, serial number, service history
Transaction Data: Payment method (note: we do not store full card details), service orders
Communications: Emails, messages, feedback, and call logs
Website Data: IP address, browser type, interaction data (if using cookies)
3. How We Use Your Data
We use your personal data to:
Provide watch servicing and repair services
Communicate with you regarding your enquiries, orders, or bookings
Process payments and manage invoicing
Maintain service history records for future reference
Send service updates, reminders, or satisfaction follow-ups
Meet legal and regulatory obligations
We do not sell, rent, or trade your data to third parties for marketing purposes.
4. Legal Basis for Processing
We rely on the following lawful grounds under UK GDPR:
Contractual necessity – for servicing agreements and transactions
Legal obligation – to comply with financial or regulatory requirements
Legitimate interests – to maintain records and improve our services
Consent – where you have opted in to receive marketing or promotional updates
5. How We Store & Protect Your Data
We use secure digital systems to store and protect your information. All data is stored on secure servers with restricted access. Paper-based records (if any) are stored in locked cabinets.
We take appropriate technical and organisational measures to ensure confidentiality, integrity, and availability of your personal data.
6. How Long We Keep Your Data
We retain personal data only as long as necessary:
Customer records and service history: Up to 7 years (for tax and service reference)
Email and correspondence: Up to 3 years
Marketing preferences: Until you withdraw consent
7. Your Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at: info@lwc-services.com
8. Third Parties & Data Sharing
We may share your data with:
Payment providers (for processing transactions)
IT and cloud service providers (e.g., secure storage or CRM systems)
Regulatory authorities or legal bodies (if legally required)
All third-party providers are contractually obligated to handle your data securely and in compliance with data protection regulations.
9. Cookies & Website Usage
Our website may use cookies to enhance your browsing experience. You will be asked to accept or decline cookies when visiting our site. For more information, see our [Cookie Policy] (if applicable).
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and marked with the effective date above.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
LWC (Luxury Watches) Services Limited
📧 Email: info@lwc-services.com
📞 Phone: +44 (0) 1756 243 168
